In effort to support a lasting and rich working relationship, the following are the guidelines in practice:
Cancellation: 24 hour advance notice
This time is aside this time just for you. Please offer at least 24 hours notice when rescheduling or canceling your session to avoid full payment of session. Exceptions of true emergency and illness are excusable and considered case-by-case.
Not showing for your session
If you forget or choose to forgo your appointment, you will be charged for the session. Should this happen multiple times, you may be asked to pay for future session at time of booking or discontinue services.
Late Arrivals
To get the most out of your session, please be early or on time. If you're late, we will work together to determine how to optimize the abbreviated session time. Payment for the session time you booked will be charged. If you arrive more than 15 minutes from start time, the session will be considered a "no show" and you will be charged for the session.
Illness
In-studio: for *any* symptoms of something potentially contagious, please reschedule as soon as possible. If you arrive with symptoms of illness, your session will be terminated and you'll be charged for the session.
Payment
Payment is due at time of or before session. Cash, check and Venmo payment are accepted. If needed, Visa or Mastercard is accepted with convenience charge. Receipt is available upon request.
Confidentiality
All verbal and written information provided will be kept strictly confidential, except where mandated by law.
Medical Treatment
Therapeutic massage is not intended to provide medical examination or diagnosis and shall not be considered to serve as a substitute for medical treatment. There are certain circumstances under which massage may be contraindicated and it may be necessary at times to refer you to a physician or another healthcare provider. It is your responsibility to provide accurate information on your health intake form and to inform your therapist of any updates to your health status.
Thank you for your consideration.